Buyer Onboarding — Your First 30 Days as an Expo Organics Customer
First time sourcing bulk aromatic ingredients direct from a manufacturer? Or first time switching from a reseller relationship to manufacturer-direct? Either way, here is what happens in your first 30 days — step by step, with timing expectations.
Your first 30 days, step by step
Day 0 — You send RFQ
Tell us SKU + grade + monthly need + destination market + Incoterm preference. Use /request-quote/ form or WhatsApp.
Day 0 (within 4 hours) — Quote PDF
Tier-ladder pricing PDF, sample plan, COA/GC-MS template, paperwork pack overview. Quote valid 14-30 days.
Day 1-3 — You decide on sample tier
1 kg sample tier (paid, full credit-back at bulk PI) is the safest first step. You pay sample tier price via NEFT/wire/WhatsApp link.
Day 3-7 — Sample produced + QC + dispatched
Sample produced from production-grade material. COA + GC-MS chromatogram + retain-sample reference + MSDS attached. WhatsApp dispatch confirmation.
Day 7-14 — Sample arrives + you qualify
Sample arrives at your lab/QC. You run formulation tests, sensory evaluation, finished-product stability checks. Typical buyer-side qualification 1-4 weeks.
Day 14-28 — Qualification feedback + adjustments
You share qualification result with us. If sample passed, we lock pricing for bulk PI. If specific parameter needs adjustment (e.g., custom-blend tweaks), we iterate.
Day 28-32 — Bulk PI signed
You sign the bulk PI. Sample cost credited 100% against bulk invoice. 30% advance (domestic) or 50% advance (international first order) via NEFT/wire.
Day 32-40 — Bulk lot produced + QC pack assembled
Production lot reserved + scheduled. NABL third-party QC + retain-sample reference. Full paperwork pack assembled.
Day 40-45 (domestic) / 50-70 (international) — Bulk delivered
Domestic: truck delivery to your warehouse. International: dispatched to JNPT/Mundra port → sea freight → your destination port.
Day 45+ — Post-delivery + relationship setup
You verify lot against COA + paperwork. Filing retain-sample reference in batch record. Discussion: reservation slot, repeat-order cadence, dedicated buyer-manager assignment.
What we ask from first-time buyers
- Clear technical brief — SKU + grade + quantity + destination
- Honest qualification feedback — even if sample failed your test (helps our QC)
- Realistic forecast — even rough estimates help us plan production capacity
- Payment discipline — advance + final payment per validated terms
- Single point of contact on your side
What we promise back
- Quote PDF in 4 working hours, every time
- 1 kg sample with full credit-back at bulk PI
- COA + GC-MS chromatogram + NABL retain-sample reference with every consignment
- NDA on every brand relationship — your brand stays your brand
- WhatsApp dispatch tracking, no black-box updates
- Honest communication about delays (you hear about delays the day we know, not the day before dispatch)
Ready to start your first 30 days?
Send your first RFQ. Quote PDF in 4 working hours. 1 kg sample tier is the safest first step.
Send first RFQ →WhatsApp +91 98100 57471