Buyer FAQ — Everything Procurement Teams Ask Before Sending the First RFQ
~30 of the most common questions B2B procurement teams ask before engaging us as a supplier. Click any question to expand the answer. Still missing something? Send the question via WhatsApp or RFQ — we respond within 4 working hours.
Sourcing & Manufacturing
Are you the manufacturer or a trader?
We are the manufacturer. Our two production plants are in Delhi (Mayur Vihar) + Ghaziabad (Bulandshahar Road). Founded by Mr. B.N. Tripathi in 1984. Plant visits welcomed (schedule at /factory-tour/).
What is your typical lead time?
Production-grade lots: 5–7 days end-to-end for standard 25 kg drum. International FOB sea freight: add 11–32 days port-to-port depending on destination. See the live lead-time calculator.
What is your minimum order?
1 kg sample tier (paid, full credit-back against bulk order placed within 60 days). Then 5 kg pilot → 10 kg trial → 25 kg standard drum → 50 kg wholesale → 180 kg bulk drum → FCL container (16–20 MT). See /pricing-tiers/.
How many SKUs do you manufacture?
293 SKUs across aromatic chemicals (~55%), pine chemistry (~20%), carrier oils (~15%), and essential oils (~10%). Full catalogue PDF available on request.
Can you handle private label / OEM?
Yes — see private label service. NDA standard on every brand relationship. We never publish customer names without explicit permission.
Pricing & Payment
Can I see public pricing?
Tier-ladder pricing structure is public on top 30 SKUs (see tier-ladder pricing + live calculator). Specific per-kg pricing is RFQ-only because it shifts with crop year, season, and grade. Quote PDF back in 4 working hours.
What payment terms do you offer?
First-order India domestic: 30% advance + balance against dispatch. First-order international: 50% advance + 50% against B/L copy. Repeat buyers: extended credit (30/60/90 day terms) post credit-check. LC at sight available for FCL volumes. Full breakdown on tier-ladder pricing.
What currencies do you invoice in?
9 currencies: INR, USD, EUR, GBP, AED, JPY, CAD, AUD, BRL. Currency picker in our quote PDF.
Do you offer volume discounts?
Yes — tier-ladder pricing built in. Sample tier (1 kg) → bulk drum (180 kg) ladder typically gives 45–55% per-kg reduction at the top tier vs sample tier.
Quality & Compliance
What QC documentation comes with the consignment?
Every lot ships with: COA, GC-MS chromatogram, NABL third-party verification COA, MSDS (16-section EU format), country-of-origin certificate, retain-sample reference (36-month policy). Plus pharmacopoeia compliance (USP/BP/IP/Ph.Eur) where applicable.
Are you ISO certified?
Yes — ISO 9001:2015 quality management certified. ISO 22000 food-safety on applicable food-grade lines. FSSAI registered. GMP-aware workflows; WHO-GMP available on specific pharma SKUs.
Pharmacopoeia grades?
USP, BP, IP, JP, Ph.Eur all available with prior confirmation at PI stage. Pharmacopoeia-compliant COA with monograph reference standard.
Retain-sample policy?
36 months — every production lot has a retain-sample preserved under controlled conditions. Reference number on every COA. Audit-traceable for buyer-side dispute resolution.
Halal / Kosher / Organic certifications?
Halal available on prior confirmation (MUI-recognised); Kosher on select SKUs; Organic-equivalent (COSMOS / NOP / IBD / Ecocert) documentation on most SKUs at PI stage.
Export & Logistics
What Incoterms do you ship under?
EXW Delhi-NCR, FOB JNPT/Mundra/Hazira/Chennai, CIF destination port, DAP destination address. See Incoterms primer.
Which countries do you export to?
40+ countries currently. Active country pages: USA, UK, Germany, France, Australia, UAE, Saudi Arabia, Canada, Singapore, Japan, South Korea, Brazil, South Africa, Vietnam, Thailand, Indonesia, Philippines, Mexico (see buyer index).
What ports do you ship from?
JNPT (Nhava Sheva), Mundra, Hazira, Chennai for international. For domestic India, truck dispatch from Bulandshahar Road plant.
Air freight option?
Yes — for samples (1–10 kg) and small pilots. Via Delhi (DEL) airport, multiple destination options. Sea freight default for orders 25 kg+.
REACH / FDA / SFDA paperwork?
Yes for all major destination markets. See dedicated compliance pages: REACH, US FDA + MoCRA, SFDA + GCC, KFDA + K-Beauty, ANVISA Brazil.
Sample Programme & Repeat Orders
How does the sample programme work?
1 kg paid sample. Full credit-back against bulk order placed within 60 days. Comes with COA + GC-MS + retain-sample reference. See how the math works.
What happens after my first 3 orders?
Reservation slot in our 6-month production planner. Locked tier pricing. Expedited dispatch (24–72 hours from PI signed). Standing PI for WhatsApp-ping reordering. See repeat-order journey.
Can you reserve capacity for my forecast?
Yes — repeat buyers share quarterly or annual forecasts. We reserve raw material upstream + production-line capacity. Eliminates lead-time uncertainty during peak season.
Custom Work & Specialty
Can you blend custom F&F compounds?
Yes — in-house R&D + perfumer. NDA standard. Minimum batch sizes apply (typically 50 kg). Send your accord brief or competitor sample for matching.
Do you supply organic-certified grades?
Yes — most SKUs available in organic-equivalent (COSMOS / NOP / IBD / Ecocert) on prior confirmation. Pricing tier shifts.
Sandalwood (Mysore) supply — is it sustainable?
Sourced via Indian Forest Department-controlled channels. CITES paperwork on every consignment where required. Bacdanol synthetic substitute also available for cost-efficient mass-market positioning. See Mysore vs Australian Sandalwood.
Specialty / niche origin sourcing (Bulgarian Rose, Réunion Vetiver)?
Yes — through our specialty sourcing network. See global sourcing map for the 13 specialty origin regions.
About Us
When was Expo Organics founded?
1984 — by Mr. B.N. Tripathi. Now in our 4th decade. 40+ year track record across 40+ export countries.
Where are your plants?
Two Delhi-NCR plants: Mayur Vihar (Delhi — aromatic chemicals + isolates HQ) and Bulandshahar Road, Ghaziabad (essential oils + pine chemistry + carrier oils HQ). See factory virtual tour.
Why direct vs through resellers (VedaOils, AOS, AG Organica)?
We are the production layer; many online “supplier brands” are reseller / trader layer that source from us or facilities like ours. See direct manufacturer comparison.
Why direct vs Alibaba / IndiaMART?
Trader-broker platforms add markup and obscure traceability. See comparison page.
Still have a question? Send it.
WhatsApp or RFQ — we respond within 4 working hours. Most procurement questions are answered the same working day.
Request quote →WhatsApp +91 98100 57471